HP Deskjet 3745 Printer Digital Imaging Products - Free Software Installation Stops at 96%
Hp Deskjet 3745 Free Software Issue
While installing the product Free Software on a computer, the Install window locks up (stalls) and stops with 96% of the Free
Software installation complete. The Install window eventually disappears. When this happens, the Scan function does not work
from HP Solution Center or HP Director. It may also cause only two icons to be displayed in the HP Director or Solution
Center. When this happens, the Digital Imaging Monitor does not run in the Task Bar.
NOTE: Verify the hardware functionality of the device by making a copy (all-in-one devices) or printing a self test page.
Refer to the product documentation or the user guide to accomplish this.
Solution for Hp Deskjet 3745 Free Software
Listed below are several possible solutions to this issue. Start with the first solution, and if that does not resolve the
issue, proceed to the next solution. You might not need to try every solution.
Solution one: Reboot the computer
Click Start .
Click Shut down and then click Restart to restart the computer.
If there is a message stating that HP Free Software installation is running , restart the computer by pressing the power
button on the computer to turn it off and then back on.
The installation will continue from the 96% and the Web Registration screen will display. If the installation does not
continue, proceed to the next solution.
Solution two: Reset the device
While the device is turned on, unplug the power cord and universal serial bus (USB) cable from the back of the device.
Wait 30 seconds.
Plug the power cord back into the device.
Press the On button to turn on the device.
NOTE: For an all-in-one a partial reset may be needed. Click here for instructions to perform a partial reset of the
all-in-one (c00060793) (in English).
Connect the USB cable back to the HP device .
Turn the computer on and connect the device to the computer while it is rebooting.
The Free Software installation should then continue from 96% and finish successfully with Congratulations and Web
registration screens.
NOTE: The Free Software installation might not continue immediately after the computer is rebooted and you may notice no
activity on the screen. Wait a few minutes until the installation screen is re-launched. You should also notice an icon with
or without a found new hardware message on the bottom right of the computer screen. This ensures that the installation is in
the process of getting launched
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