Hp Deskjet D2360 Problems
 
 
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Hp Deskjet D2360 Problems
Print fast and efficiently with this high-capacity ink, which dries in less than half a second on paper commonly used in the banking, retail, hospitality, and other transaction printing environments.
HP inkjet Printer D2360
The printer lights indicate the printer status. These lights can be on, off, or flashing, depending on the status of the printer. This printer has a power light that is on continuously during normal printer functions and that blinks or flashes briefly when a print job is canceled.
NOTE: There may be more than one reason why the printer lights are blinking, so there may be several solutions. 

Blinking lights
When an error occurs, the power light blinks continuously and an error message displays on the computer. Read the onscreen error message explaining the issue and follow its solution.
NOTE: If no error message appears, go to the Maintenance section in the Printer Assistant and click any of the four main buttons. Clicking one of these buttons prompts the software to check the status of the printer and the error message should then appear. 



Issue

The printer cover is open.

Solution

Close the printer cover. 
Issue

The printer is out of paper.

Solution

Insert the appropriate paper in the paper tray. 
Issue

The printer has difficulty picking up sheets of labels.

Solution


Change the printer's print mode setting.
Change the printer's paper type selection.
Use a different brand of labels. 


Issue

There is a paper jam.

Solution

Follow these steps until the issue is resolved:


Remove the paper from both paper trays.
Press the power button. Wait a moment for the paper jam to clear.
If printing labels, make sure that a label did not become detached while passing through the printer. If the paper jam was not resolved, continue on to the next steps.
Remove the rear access door.
Remove the paper jam through the opening at the back of the printer.
Replace the rear access door.
Reload the paper in the paper tray.
Print the document. 
Issue

There is a problem with the left or right print cartridge. The printer will not print. A print cartridge error message ('Print cartridge problem' or 'Print Cartridge is in the wrong slot' ) displays on the computer.

Solution

Follow these steps until the issue is resolved:


Close printer cover.
Determine the problem cartridge.
If the message on the computer indicates a specific cartridge, that is the problem cartridge.
If the message on the computer does not identify a particular cartridge (it says only 'Print cartridge error' ), use the following steps to determine which cartridge is causing the problem. 
Open the cartridge access door.
Remove either cartridge (not both).
Close the cartridge access door.
If the printer is not connected to a computer, or the HP software is not installed, there is no computer message. Try these steps to identify the problem cartridge:
Open the cartridge access door.
Remove the cartridge on the right.
Close the cartridge access door.
If the On/Resume light starts blinking, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue with Step 3. Only perform the steps on the problem cartridge.
If the On/Resume light does not blink, you cannot tell which cartridge is the problem cartridge. Continue with these steps. You must perform the steps on both cartridges.
Remove, inspect, and reseat the problem cartridge.
Clean the problem cartridge contacts.
To clean the electrical contacts on the print cartridge and the print carriage, follow these steps:
Gather the following items to clean the cartridge and print carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water may contain contaminants that could damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or paper towel to rest the cartridges on during cleaning.
Open the printer lid and wait until the print carriage stops moving.
Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough so that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. 

Unplug the printer.
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Clean the print cartridge contacts. Do not touch the nozzles.

Clean the contacts in the print carriage inside the printer.
Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
Reinstall the cartridge, plug the printer back in, and close the printer cover.
Try to print again. If this does not resolve the issue, proceed to the next step.
Repeat the reseating and cleaning steps. 
Issue

The print cartridge is incompatible.

Solution

Follow these steps until the issue is resolved:


Close printer cover.
Determine the problem cartridge.
If the message on the computer indicates a specific cartridge, that is the problem cartridge.
If the message on the computer does not identify a particular cartridge (it says only 'Print cartridge error' ), use the following steps to determine which cartridge is causing the problem. 
Open the cartridge access door.
Remove either cartridge (not both).
Close the cartridge access door.
If the printer is not connected to a computer, or the HP software is not installed, there is no computer message. Try these steps to identify the problem cartridge:
Open the cartridge access door.
Remove the cartridge on the right.
Close the cartridge access door.
If the On/Resume light starts blinking, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue with Step 3. Only perform the steps on the problem cartridge.
If the On/Resume light does not blink, you cannot tell which cartridge is the problem cartridge. Continue with these steps. You must perform the steps on both cartridges.
Remove, inspect, and reseat the problem cartridge.
Clean the problem cartridge contacts.
To clean the electrical contacts on the print cartridge and the print carriage, follow these steps:
Gather the following items to clean the cartridge and print carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water may contain contaminants that could damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or paper towel to rest the cartridges on during cleaning.
Open the printer lid and wait until the print carriage stops moving.
Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough so that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. 

Unplug the printer.
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Clean the print cartridge contacts. Do not touch the nozzles.

Clean the contacts in the print carriage inside the printer.
Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
Reinstall the cartridge, plug the printer back in, and close the printer cover.
Try to print again. If this does not resolve the issue, proceed to the next step.
Repeat the reseating and cleaning steps. 
Issue

After installing a print cartridge, the power light blinks continuously. The printer will not print. 'Incorrect Print Cartridge' displays on the computer screen.

Solution

Follow these steps until the issue is resolved:


Close printer cover.
Determine the problem cartridge.
If the message on the computer indicates a specific cartridge, that is the problem cartridge.
If the message on the computer does not identify a particular cartridge (it says only 'Print cartridge error' ), use the following steps to determine which cartridge is causing the problem. 
Open the cartridge access door.
Remove either cartridge (not both).
Close the cartridge access door.
If the printer is not connected to a computer, or the HP software is not installed, there is no computer message. Try these steps to identify the problem cartridge:
Open the cartridge access door.
Remove the cartridge on the right.
Close the cartridge access door.
If the On/Resume light starts blinking, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue with Step 3. Only perform the steps on the problem cartridge.
If the On/Resume light does not blink, you cannot tell which cartridge is the problem cartridge. Continue with these steps. You must perform the steps on both cartridges.
Remove, inspect, and reseat the problem cartridge.
Clean the problem cartridge contacts.
To clean the electrical contacts on the print cartridge and the print carriage, follow these steps:
Gather the following items to clean the cartridge and print carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water may contain contaminants that could damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or paper towel to rest the cartridges on during cleaning.
Open the printer lid and wait until the print carriage stops moving.
Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough so that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long. 

Unplug the printer.
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Clean the print cartridge contacts. Do not touch the nozzles.

Clean the contacts in the print carriage inside the printer.
Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
Reinstall the cartridge, plug the printer back in, and close the printer cover.
Try to print again. If this does not resolve the issue, proceed to the next step.
Repeat the reseating and cleaning steps. 

The power light is linking and there are missing lines or bands on the printout.


Issue

The print cartridge has partially lost the electrical interface with the carriage connections.

Solution

Follow the steps below:


Print a printer self-test by holding the power button down with a pencil and opening and closing the top cover four times.
Check the nozzle self-test pattern in the self-test print out. If one or more of the solid rectangular areas are missing, there may be an electrical contact problem.
Remove and then reinsert the print cartridge(s) into the printer.
Print the document.
If the problem persists, follow the steps listed above for cleaning the print cartridges and print carriage.
Try printing again. If the problem continues, replace the print cartridges. 

 


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